SmartPBX: CREATE AND MANAGE USER GROUPS
Once you have updated your users, you can begin creating user groups. This feature is handy if you have users that work in the same department, such as a sales, catering, or marketing team. Stay organized by creating all groups needed to keep calls routed to the right departments and locations.
Login to SmartPBX
Visit admin.simplevoip.us and enter your admin credentials. If you've forgotten your username and password, note that your username is the email address used to place your SimpleVoIP order, and your password can be updated or restored by clicking on the "Forgot My Password" link. Are you still having trouble? Contact us.
Create and Manage User Groups
Click on the Groups tab from the left-hand menu. This is your Groups dashboard. It displays your groups in rows and allows you to make quick changes to meet your business' needs.
Click on The "Add Group" Button.
Customize Your New Group
- Name the new ring group and assign an extension number.
- From the available users in the left column, drag the desired users into the right column to place them in this ring group.
Finalize your new Group
Once you've saved your new Group, you are brought back to the Users Dashboard. From here, you can make the following adjustments.
- Group Settings
- Update Group Name
- Change amount of Dialing repeats (Typically set to 1)
- Delete Group
- Remove members/users from the group
- Adjust ring time (For all or individually as needed)
- Add members/users to the group
- Un-assign the extension
- Add a new extension
- Phone Numbers
- Un-assign telephone numbers from this group
- Add a specific phone number to the group (You must have additional numbers ported or ordered by SimpleVoIP to select from)
- Group Features (Some features may not be available based on your account level or price plan)
- Call Recording
- Call Forwarding
- Caller ID Prepend
- Next Action
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