IF THE DEVICE BUTTONS ARE NOT WORKING AS INTENDED
WARNING: A factory reset will delete all user saved information, such as contacts in Phonebook. Please do NOT factory reset your device unless expressly asked to by a support engineer.
*This is generally an issue with the phone being dirty, make sure no buttons are sticking and the device has been cleaned recently.
- If the issue persists, ensure the button is not stuck or unable to be pressed
- If your site is behind a VPN do not perform this step. Hold down center okay button from the main screen for 10 seconds and select okay to factory reset
- If issues persist, please generate a ticket
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